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Service Terms & Conditions
Terms & Conditions
1. Non-Refundable Booking Fee
All booking fees are non-refundable in the event of cancellation by the client. Booking fees are also non-refundable if the makeup or hair kit has been used during a trial, lesson, or service. As a professional with over 18 years of experience, I ensure that every booking is tailored and prepared specifically for each client, which these fees help secure.
2. Rescheduling
In the event of a government-mandated lockdown, illness, or unforeseen circumstances, please notify me as soon as possible to arrange a new booking date, subject to availability. Rescheduling is at my discretion and based on available times. My years of experience allow me to provide flexibility while maintaining the highest standard of service.
3. Refund Policy
A refund of the booking fee will only be issued if I am unable to provide the service due to illness or unavoidable circumstances. Where possible, I will endeavour to arrange a suitable replacement stylist. If this is not possible, a full refund will be provided. My 18 years in the industry mean every service is delivered professionally and reliably.
4. Allergies, Health & Hygiene
Clients must disclose any allergies, sensitivities, or known reactive ingredients prior to makeup application. I reserve the right to refuse service to any client or member of their party who is experiencing a contagious illness, infection, or condition that may pose a health risk to themselves, other clients, or staff. With nearly two decades of experience, client safety and hygiene are always my top priority.
5. COVID-19 & Illness Policy
Additional safety and hygiene measures are followed in accordance with current legal requirements. Clients must not attend appointments if they, or anyone in their party, are unwell or have been in contact with a confirmed case of COVID-19 or other contagious illness. Please contact me if you require details regarding the specific safety protocols being implemented. My extensive experience ensures that every service is conducted in a safe, professional, and sanitary environment.
6. Additional Services & Charges
Any additional services requested on the day that were not included in the original booking will incur additional charges. These will be communicated and agreed upon before the service proceeds. My 18 years of expertise allow me to offer customised solutions to meet each client’s unique requirements.
7. Group Bookings & Time Restrictions
For bookings involving multiple clients within a limited time frame, additional hair and makeup stylists may be required. Any associated fees for additional stylists or resources will be communicated and agreed upon prior to the service.
8. Liability
I am not responsible for any allergic reactions, sensitivities, or skin irritations resulting from the use of my products if allergies or sensitivities were not disclosed prior to the service. Clients acknowledge that all products used are professional-grade but may contain ingredients that could cause reactions in sensitive individuals. My professional experience ensures the highest quality products and application techniques are used.
9. Photography, Content & Image Use
Photographs or video content taken during services may be used for my website, social media, and promotional materials. If clients do not consent to the use of their images, they must notify me prior to their appointment. With 18 years of experience working with professional shoots and branding, I may use these images to showcase my craft and maintain professional standards.
10. Tattoos & Scar Coverage
Coverage of tattoos, scars, or significant pigmentation is not included in standard makeup services and will incur additional fees. Clients must notify me at the time of booking if coverage is required so accurate pricing and time allowances can be arranged. My experience allows me to provide expert techniques for a flawless finish.
11. Travel, Location & Parking
Clients must confirm the service location at the time of booking to receive an accurate quote. If the location changes after the quote has been provided, additional travel charges will apply. Parking must be arranged by the client, and any parking or metered fees incurred on the day will be the client’s responsibility. My professional approach ensures smooth, reliable mobile services with minimal disruption.
Acknowledgment:
By booking a service, clients acknowledge that they have read, understood, and agree to these Terms & Conditions. All services are delivered with the expertise and professionalism developed through 18 years in the industry.
Website Use Terms & Conditions
www.josleen.com Privacy Policy
Type of website: Portfolio
Effective date: 1st day of October, 2024
www.josleen.com (the "Site") is owned and operated by Josleen Hawas. Josleen Hawas can be
contacted at:
(04) 1772 0754
PO BOX 463, Bulimba Qld 4171
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the
following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy; and
2. The collection, use, and retention of the data listed in this Privacy Policy.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not
collect any additional data beyond the data listed below without notifying you first.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Email address;
3. Phone number;
4. Address;
5. Date of event;
6. Time to be ready; and
7. Service Required.
This data may be collected using the following methods:
1. Contact Form.
2. Email Subscribe Form
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or
indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in
this Privacy Policy.
The data we collect when the user performs certain functions may be used for the following
purposes:
1. Communication for Booking; and
2. Communication of News.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user
data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for
and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored for Five years.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of
our data on servers in secure facilities. Contact data is only accessible to subcontractors at the time
of engagement of service delivery. Subcontractors are bound by strict confidentiality agreements
and a breach of this agreement would result in termination.
While we take all reasonable precautions to ensure that user data is secure and that users are
protected, there always remains the risk of harm. The Internet as a whole can be insecure at times
and therefore we are unable to guarantee the security of user data beyond what is reasonably
practical.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn
that we have collected personal data from a child under 16 years of age, the personal data will be
deleted as soon as possible. If a child under 16 years of age has provided us with personal data their
parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal
data, if we have disclosed your personal data and to who we disclosed your personal data, or if you
would like your data to be deleted or modified in any way, please contact our privacy officer here:
Josleen Hawas
(04) 1772 0754
PO Box 463, Bulimba Qld 4171
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data
Collected section, we provide the following specific opt-out methods for the forms of collection,
use, or disclosure of your personal data specified below:
1. You can opt-out of the use of your personal data for marketing emails. You can opt-out byWebsite Privacy Policy Page 4 of 4
clicking "unsubscribe" on the bottom of any marketing email.
Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data
relating to the user's browsing habits. You can choose to be notified each time a cookie is
transmitted. You can also choose to disable cookies entirely in your internet browser, but this may
decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your
selections are saved for your next visits;
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting
data on how you access our Site, for example data on the content you access, how long you
stay on our Site, etc; and
3. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us
to personalise the information you see on our Site for you.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the
law and to reflect any changes to our data collection process. When we amend this Privacy Policy
we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users
periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary,
we may notify users by email of changes to this Privacy Policy.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Josleen
Hawas, at:
(04) 1772 0754
PO Box 463, Bulimba Qld 4171
